Privacy Policy

1. Overview & Commitment

At My Sofa Cleaning ("we," "our," or "us"), your privacy and peace of mind are paramount. We provide professional doorstep cleaning services across Ahmedabad, Gujarat. This Privacy Policy outlines the types of information we collect when you visit our website, submit a booking inquiry, or schedule doorstep services, and how that information is utilized and secured.

2. Information We Collect

To facilitate punctual doorstep cleaning and accurate billing, we collect the following details:

• Contact Information: Your full name, mobile telephone number, and email address.
• Service Address: Locality, society/apartment name, flat/house number, and Ahmedabad pin code to dispatch our local cleaning vans.
• Booking Preferences: Type of service (e.g. 5-seater sofa shampooing, 3BHK deep cleaning), preferred appointment date and time slot.
• Corporate Invoicing Details (Optional): Registered company name and GSTIN if you request a GST-compliant B2B invoice.

3. How We Use Your Information

Your personal data is strictly used for authentic service delivery and support:

• Confirming your booking slot and dispatching verified cleaning technicians to your location.
• Sending appointment updates and arrival notifications via SMS, WhatsApp, or phone call.
• Generating digital receipts, service verification records, and tax invoices.
• Gathering post-cleaning feedback to maintain our 5.0-star service excellence.

🛡️ Zero Spam Policy: We never sell, rent, trade, or share your contact numbers or personal address with third-party telemarketers.

4. Payment & Financial Security

My Sofa Cleaning operates on a customer-first "Pay After Inspection & Satisfaction" model. When you pay digitally via UPI, Google Pay, PhonePe, credit/debit card, or net banking, your transactions are processed through encrypted, RBI-compliant payment gateways. We do not store or have access to your bank passwords, CVV, or card numbers.

5. Technicians & On-Premise Privacy

All our technicians are verified and briefed on strict on-site conduct. We strictly respect the privacy of your home and commercial workspace. Cleaners are instructed to access only the specific rooms or furniture authorized for cleaning.

6. Cookies & Analytical Tools

Our website uses minimal, standard cookies and analytics to understand user browsing behavior, optimize page loading speeds across Ahmedabad networks, and preserve your shopping cart and booking configuration during your session. You may disable cookies in your browser settings if preferred.

7. Contact Our Ahmedabad Privacy Desk

If you have any questions regarding your data, wish to update your records, or request deletion of your booking history, please reach out directly: