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Privacy Policy

Last updated: January 01, 2021

This Privacy Policy governs the manner in which My Sofa Cleaning (“Company”, “we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users of the website https://www.mysofacleaning.com, including all sub‑domains and associated web‑based applications (collectively, the “Website”).

Your privacy is very important to us. This Privacy Policy explains how we collect, use, communicate, disclose, and safeguard your personal information. By using our Website, you agree to the collection and use of information in accordance with this policy.

Information Collection & Use

Before or at the time of collecting personal information, we identify the purposes for which the information is being collected. We collect and use personal information solely for fulfilling those purposes or for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We retain personal information only as long as necessary to fulfill those purposes. Information is collected by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data is relevant, accurate, complete, and kept up‑to‑date to the extent necessary for its intended use.

Your Privacy

We follow all legal requirements to protect your privacy. Any Personal Data you provide is used strictly for the purpose for which it was collected. For example, registration information may be used to provide services or recommend relevant offerings based on your past interactions.

We may also use non‑identifiable information to improve our Website, services, and overall user experience.

Definitions

Non‑Personal Information
Information that cannot be used to personally identify you and is automatically collected when you access our Website, such as browser details or publicly available information.

Personally Identifiable Information
Non‑public information that identifies you personally, such as your name, email address, mobile number, address, or other details provided by you.

Information We Collect

You may browse our Website without providing personal information. However, we may collect personal information when you voluntarily provide it, including:

  • Name

  • Email address

  • Mobile number

  • Address

  • Payment‑related information (processed securely by third‑party providers)

Computer & Automatic Information

When you use our Website, we automatically collect certain information such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent, and referring websites

This information helps us analyze trends and improve Website performance.

Cookies

We use cookies to enhance your browsing experience and personalize content. Cookies do not store Personally Identifiable Information. You may disable cookies through your browser settings; however, some Website features may not function properly.

Geographical Information

With your permission, we may use GPS or similar technology to determine your location to display relevant information. Your location data is not shared with third parties. You may disable location services at any time via your device settings.

Log Data

We collect log data whenever you visit our Website, which may include your IP address, browser details, pages visited, time spent, and other diagnostic data.

Children’s Information

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.

How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests

  • Provide and improve our services

  • Send updates, newsletters, and promotional communications

  • Monitor and analyze Website usage

  • Conduct marketing and service‑related activities

Information Sharing

We may share your information with:

  • Trusted service providers and vendors

  • Infrastructure and hosting providers

  • Law enforcement or regulatory authorities when required by law

We do not sell or rent your personal information.

Links to Other Websites

Our Website may contain links to third‑party websites. We are not responsible for their privacy practices. You access such websites at your own risk and should review their respective privacy policies.

Payment Card Information

Payment information is securely processed by third‑party payment gateways. We do not store or have access to your payment card details.

Security

We implement reasonable security measures to protect your Personal Information. However, no method of transmission over the internet or electronic storage is 100% secure. Email communications may not always be fully protected.

Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website.

Cancellation & Refund Policy

  • Payments are processed within 10 to 15 working days.

  • Due to limited booking availability, cancellations must be made at least 12 hours prior to the scheduled service.

  • Cancellations made before 12 hours are eligible for service credits, not refunds.

  • Credits can be used for future services.

  • Cancellations made within 12 hours of service will result in forfeiture of payment.

  • Management reserves the right to make exceptions at its discretion.

For cancellations, contact:
📞 +91 8200685053
📧 book@mysofacleaning.com

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

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